A food and beverage operator running concessions at some of the largest music festivals in the country, the kind of events that draw tens of thousands of attendees in a single night, came to Turning Point with one non-negotiable requirement: payments could not fail at peak. When a festival crowd hits the bars and concession stands at the same moment, a payment system that stutters is revenue that never comes back.
From Aloha to Genius, without missing a beat
The operation started on Aloha. As an authorized Global Payments dealer, Turning Point migrated them to Genius, our own point of sale platform, and put it into production across their events. The cutover preserved everything that mattered to a high-volume operator and gave them a payment platform tuned for the spikes that define live events rather than a steady daily average.
Built for the peak, not the average
On a recent festival night the operation processed more than two million dollars in card transactions, at a transaction volume that would overwhelm a setup built for an ordinary storefront, without a single failed payment. The processing runs through Global Payments, and because it is our platform end to end, the part that has to work when twenty thousand people reach for their cards at once is the part we own and stand behind.
A managed account, not a ticket queue
This is not a system that gets handed over and forgotten. The operator works with a dedicated account specialist at Turning Point who knows their events, their venues, and their peaks, backed by 24/7 support. They have processed with us across festival seasons since 2022, and the relationship runs through one point of contact rather than a generic help desk.
The result
Multiple festival seasons, repeated high-volume nights, and not one failed payment at peak. For an operation where a few minutes of downtime at the wrong moment means real lost revenue, the payment layer is the part they no longer have to think about.